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Categories: Book printing >> Support Center
How to Improve Book Printing Services Level?
Origin:Image Printing  Data: 2/18/2011  Keywords: Book Printing Services Level

As a professional book printing company in China, the key factor to win continuous profits now is not the qualified equipments or competitive costs, but the customer services level. How to improve book printing services level continuously? More and more management staffs focus on this topic.

In many book printing factories, especially for the export-oriented ones, the sales team and customer service team are spitted into two departments. The purpose is to strengthen the power of services, and delight the customer during daily interactive communication. Here we list some tips that could improve this problem for reference. 

1. Build up the notion of customer-oriented. The management team should coach the members to do so, and make sure they understand that the company profits come from the supports of customers.

2. The printing services team must follow the customer?s requirements exactly, especially for cross-culture communication. It is the first of all. Otherwise, the loss is very huge for a big order if the key misunderstand between them would happen.

3. The printing services team should be very smart, and respond to customer?s requirements promptly especially for emergent and particular demands, which is the opportunity to verify the services level and build up the brand influence.

4. It is an important way of improving the services to provide value-added services and solutions. When something trouble happens to your customers, they might not know how to deal with this problem. Except for the personal capability and knowledge, the customer may not be very familiar with the actuality of your plant and this industry. Meanwhile, if the services team could offer professional and economical solutions to resolve this problem, I believe the customer definitely must trust your team and they will keep the cooperation relationship with your company, after all it is not an easy problem to find a good plant.

5. The language. Yes, the language. If your services members could be very good at your customer?s native language. He can communicate with the customer in this language very efficiently, the customer must be very happy to see this.

6. The services team should make sure to keep themselves professional, they should also improve their personal capabilities continuously, which is the basis to enhance their services level.

7.  Win-win strategy. I am sure it is very important. The factory and customer can not survive without the partner. In economics, every book printing factory should gain the average profits of this industry. At the same time, the customer also needs to get the average costs of printing products. One aspect wanes, the other waxes. Of course, excellent services and products provided should generate more than average level. So to make yourself better, to gain more.

For a book printing factory, it is only one aspect to keep good printing services level. But in order to support the customer services team, the printing factory should improve the management level continuously which is a bigger topic that we will discuss it in future.

Image Printing Packaging Limited is a professional book printing and packaging printing factory, we have advantages of competitive prices, prompt delivery and flexible payment term. We also enforce our book printing services level to offer value-added services with our customers.

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As a professional book printing factory in China, Image Printing Packaging Ltd focus on book printing and packaging printing mainly for oversea and domestic customers. We are located in Shenzhen city, the book printing and packaging printing industrial center of China and even worldwide. Please be kindly note we offer a wide range of professional customed printing service with aggressive prices
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